User Agreement
Last updated: 14 July 2026 · Version: 2.2
1. Contracting Entity
Tickets 9 Limited, a company registered in England and Wales under company number 16285956, with registered office at Suite 9, 124 City Road, London, EC1V 2NX, United Kingdom. Referred to as “Tickets9,” “we,” “us,” or “our.”
2. About Tickets9
Tickets9 is a fan-to-fan ticket resale marketplace that enables users (“you” or “your”) to buy and sell spare or unwanted tickets for live events, such as concerts, sports, and festivals, at no more than the total the seller paid per ticket including booking fees. The platform facilitates transactions but is not a party to contracts between buyers and sellers. The Service is for personal, non-commercial use only, with transactions protected by the Tickets9 Guarantee: if a buyer’s claim is upheld because a ticket was invalid, never delivered, or materially not as described, the buyer receives a full refund of the ticket price plus the 12% platform fee.
Digital Services Act Disclosure
In accordance with the EU Digital Services Act, we confirm that Tickets9 is a marketplace platform. All tickets listed on Tickets9 are offered by third-party sellers, not by Tickets9 itself. Tickets9 facilitates the transaction but is not a party to the contract between buyer and seller.
3. Other Applicable Policies
The Agreement incorporates:
- Privacy Policy: Governs personal data processing
- Cookie Policy: Details use of cookies and similar technologies
- Acceptable Use Policy: Sets permitted and prohibited uses
- Buyer Ticketing Policy: Outlines purchasing rules
- Seller Ticketing Policy: Defines listing and selling rules
- Dispute Resolution Policy: Describes dispute handling
- Anti-Spam Policy: Prohibits unsolicited communications
- Data Deletion Request: Explains data deletion procedures
4. Eligibility
Users must:
- Be at least 18 years old and capable of entering legally binding contracts
- Use the Service for personal, non-commercial purposes only
- Not be barred from using the Service under applicable laws
- Not use automated tools (bots, scripts, scrapers) to access or interact with the Service
- Comply with applicable laws in your jurisdiction and event-specific terms
- Provide accurate, current, and complete information during registration and transactions
5. Account Registration and Security
Registration: Users create accounts with accurate information, optionally via SSO providers (Facebook, Google).
Verification: Identity verification is required, particularly for selling tickets.
Password: Users must keep passwords secure and not share them. Strong, unique passwords are recommended. Users must notify the platform immediately at [email protected] if unauthorised access is suspected.
Account Responsibility: Users are responsible for all activities under their account and ensuring anyone accessing the Service via their internet connection complies with the Agreement.
Multiple Accounts: Users may only maintain one account unless explicitly authorised by Tickets9.
Account Suspension: The platform may disable accounts at its discretion if users breach the Agreement or for any reason, with or without notice.
6. Using the Service
Role: Tickets9 facilitates ticket sales but is not responsible for transactions or ticket transfers. Contracts are directly between buyers and sellers.
Pricing: Sellers may not list tickets above the total they paid per ticket, including booking fees. Sellers must provide proof of purchase, and the price paid is verified from that proof by our automated AI verification.
Payments (PayPal): PayPal payments are processed by PayPal. The ticket price is disbursed directly and instantly to the seller’s PayPal account (no escrow), and Tickets9 retains the 12% platform fee.
Payments (local payment methods): In some countries buyers can pay by a local payment method processed by Stripe: iDEAL in the Netherlands, Bancontact in Belgium and EPS in Austria. For these payments Tickets9 collects the full payment and holds the seller’s ticket price, paying it to the seller 7 days after the event takes place.
Fees: Buyers pay a 12% platform fee per ticket. The fee is non-refundable, except that: (a) if a buyer’s claim is upheld under the Tickets9 Guarantee, the buyer receives a full refund of the ticket price plus the 12% platform fee; and (b) if an event is cancelled and not rescheduled, the buyer receives a full refund including the fee. Where the seller is at fault, Tickets9 recovers the ticket price from the seller and refunds the fee portion itself.
Contact Sharing: Full contact details are automatically shared with the other party in every transaction to facilitate completion.
Notice for Users in Ireland
Under the Sale of Tickets (Cultural, Entertainment, Recreational and Sporting Events) Act 2021, it is illegal to sell or advertise tickets above the original sale price for events at designated venues (capacity 1,000+) or designated events in Ireland. Penalties include fines of up to EUR 100,000 or imprisonment for up to 2 years. All tickets listed on Tickets9 for events in Ireland must be at or below the original price paid (face value plus the original booking fees).
EU Cooling-Off Period Exemption
Under the EU Consumer Rights Directive 2011/83/EU, consumers have a 14-day right of withdrawal for distance contracts (online purchases). However, this right does NOT apply to event tickets where the contract specifies a particular date or period of performance (Article 16(l)). By purchasing tickets on Tickets9, you acknowledge this exemption applies to your purchase.
7. Intellectual Property
Ownership: All content on the Service (text, graphics, logos, designs, software) is owned by or licensed to Tickets9, protected by UK and international copyright, trademark, and other laws.
Trademarks: “Tickets9” and the platform’s logo are trademarks of Tickets 9 Limited. Use without written consent is prohibited.
8. User Content
Licence Grant: By uploading content, users grant Tickets9 a non-exclusive, royalty-free, perpetual, worldwide, sub-licensable licence to use, reproduce, publish, modify, translate, and distribute it for Service operation and promotion, even after account deletion.
9. Prohibited Activities
Users must not:
- Use the Service for commercial or for-profit ticket resale
- List tickets above the total paid per ticket, including verified original booking fees
- Create fake or misleading listings
- Circumvent the fee structure through off-platform transactions
- Use bots, scripts, or automation tools
- Harvest user data or contact information
- Interfere with Service operation or security
- Violate any applicable laws or regulations
- Impersonate others or misrepresent affiliations
- Upload malicious code or viruses
10. Taxes
Users are responsible for determining and paying any taxes due from ticket sales or purchases.
Platform fee: The 12% platform fee is inclusive of any value added tax (VAT), goods and services tax (GST), or equivalent indirect tax that Tickets9 is required to charge on that fee in your country of residence, at the rate in force at the time of purchase. Where Tickets9 is required to account for that tax, it does so, and a tax invoice for the fee is available on request at [email protected].
Tickets9 does not charge or account for tax on the ticket price itself, which is a private transaction between fans.
11. No Reliance
Service content is for general information, not professional advice. The platform makes reasonable efforts to verify ticket listings but does not guarantee their accuracy, validity, transferability, or that users will gain entry to events.
12. Limitation of Liability
No Warranties: The Service is provided “as is” and “as available” without warranties, express or implied.
Liability Cap: The platform’s maximum liability per transaction is limited to the 12% platform fee paid.
Consumer Rights: Nothing excludes or limits liability for death or personal injury from negligence, fraud, or rights under applicable consumer protection laws.
In accordance with EU Directive 93/13/EEC on unfair contract terms, any term in this agreement that creates a significant imbalance in the parties' rights and obligations to the consumer's detriment shall be considered unfair and unenforceable.
13. Data Security
The platform uses industry-standard security (encryption, firewalls, secure servers) but cannot guarantee absolute protection. Data is stored in secure servers with regular backups.
14. Third-Party Links and Services
The Service uses PayPal for payments, Stripe for payments by iDEAL, Bancontact and EPS, Facebook/Google for SSO login, and Spotify for optional personalised recommendations. The platform is not responsible for third-party content, availability, or practices.
15. Termination and Remedies
The platform may, without notice or liability, disable or delete accounts, remove content, cancel transactions, or block access for breaches or at its discretion.
16. Changes to This Agreement
The platform may update the Agreement by posting a revised version. Material changes will be notified via email or Service banner. Continued use after changes constitutes acceptance.
17. Disputes
For complaints or issues with ticket transactions, users should follow the Dispute Resolution Policy.
EU Online Dispute Resolution
In accordance with EU Regulation 524/2013, you may use the EU Online Dispute Resolution (ODR) platform to resolve disputes: https://ec.europa.eu/consumers/odr/. Our email for ODR purposes is [email protected].
18. Governing Law and Jurisdiction
The Agreement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. This Agreement is prepared in English and translated into other languages for convenience; if there is any inconsistency between the English version and a translation, the English version prevails.
If you are a consumer resident in Ireland, you benefit from the mandatory protections of the Consumer Rights Act 2022, the European Union (Consumer Protection) Regulations, and all other applicable Irish consumer protection law. Nothing in this agreement affects your rights as a consumer to rely on such mandatory provisions of Irish law. Tickets for specific-date events are, however, exempt from the 14-day right of withdrawal under Regulation 15(1)(k) of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, as such services have a defined performance date.
19. Contact
Email: [email protected]
Post: Tickets 9 Limited, Suite 9, 124 City Road, London, EC1V 2NX, United Kingdom